Looking for a job

Mathilde Laurent

@mathildelaurent

Customer service professional in tourism, hospitality, and aviation, with experience welcoming visitors and managing reservations, sales, and payments.

South Korea

Message

What I'm looking for

I’m seeking opportunities in Geneva and the French-Swiss border region, particularly in aviation, airport services, hospitality, tourism, and customer experience. I’m open to on-site, hybrid, or remote work where cross-border arrangements allow.

At CHEESE MUSEUM, I welcomed visitors, sold admission tickets and regional products, and processed payments using the point-of-sale system. I also managed stock and product presentation in the retail area.

Across restaurant, retail, and reception roles in France, I served customers, handled reservations and payments, and responded to complaints and enquiries. I hold a BTS in Tourism and a Cabin Crew Attestation, and I’m currently based in Seoul and open to relocating to Geneva and the French-Swiss border region.

Experience

Work history, roles, and key accomplishments

Sales & Customer Service Advisor

Cheese Museum, Munster

Feb 2026 - Mar 2026 (1 month)

Welcomed and assisted visitors in a tourism and retail environment, sold tickets and regional products, processed payments, and managed stock and product presentation.

Customer Service Sales Point of Sale Systems Cash Handling Stock Management

Hospitality & Customer Service Specialist

Restaurants, France

Jan 2021 - Dec 2025 (4 years 11 months)

Welcomed and served a high volume of customers in fast-paced environments, handled payments, managed complaints, and worked flexible schedules as part of versatile teams.

Customer Service Cash Handling Point of Sale Systems Complaint Handling Teamwork

Cashier Assistant

E.Leclerc

Jan 2022 - Dec 2023 (1 year 11 months)

Handled cash payments and daily financial reconciliation, assisted customers, and maintained high accuracy in a fast-paced environment.

Cash Handling Customer Service Financial Reconciliations Accuracy

Front Desk Reception Intern

Domaine du Haut Jardin

Jan 2022 - Dec 2022 (11 months)

Managed reservations and guest check-in/check-out, responded to enquiries, assisted with breakfast service, and updated website and social media content.

Reservations Management Guest Reception Customer Service Social Media Content Creation Website Content