NORHELMIYANA User
@norhelmiyanauser
Organised and detail-oriented hospitality professional
What I'm looking for
As a highly organised and detail-oriented individual with a strong background in hospitality, I possess excellent time management skills and a keen eye for detail. With experience in both restaurant and hotel settings, I have developed a strong ability to work independently and as part of a team, ensuring high levels of customer satisfaction and maintaining excellent health and safety standards.
My experience as a restaurant waiter has taught me the importance of providing attentive and proactive service, while my time as a hotel receptionist has given me a strong understanding of the importance of efficient telephone etiquette and active listening. I am confident in my ability to work well under pressure and maintain a calm and professional demeanor, even in high-stress situations.
In addition to my hospitality experience, I also hold a Diploma in Nursing and have a strong foundation in education, having completed my Malaysian Higher School Certification and Malaysian Certificate of Education. I am proficient in Malay, have elementary proficiency in English and Indonesian, and am a beginner in Korean.
Experience
Work history, roles, and key accomplishments
Restaurant Waiter
Salam Restaurant
Jan 2017 - Jan 2018 (1 year)
Provided excellent customer service, maintained health and safety standards, and increased sales through effective communication of daily promotions.
Hotel Receptionist
Hotel Hill Inn
Jan 2012 - Apr 2015 (3 years 3 months)
Managed reservations, conducted check-out procedures, and provided guests with information about local attractions, enhancing their stay.
Education
Degrees, certifications, and relevant coursework
NORHELMIYANA hasn't added their education
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Location
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