Open to opportunities

jasay piñeres

@jasaypieres

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Customer Expert Specialist delivering resolutions, de-escalation, and leadership to improve customer satisfaction.

Colombia

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What I'm looking for

I’m looking for a customer-focused role where I can handle escalations, improve resolution quality, and support team performance. I want a fast-paced environment that values leadership, clear communication, and continuous feedback to drive results.

I’m a proactive, responsible, and customer-oriented professional with experience as a Customer expert at Teleperformance S.A.S, where I delivered effective solutions, maintained customer satisfaction, and supported cross-selling with high-quality resolutions. I quickly adapt to new challenges and use digital tools confidently to solve problems in fast-paced environments.

After being promoted to Lead customer expert, I handled escalated cases and complex customer situations, providing detailed guidance while supporting multiple areas including sales closing, call monitoring, and feedback implementation. I was then promoted to Floor Supervisor, supervising over 60 team members, leading WBR client presentations with action plans and performance results, and creating support materials for team development.

Experience

Work history, roles, and key accomplishments

Supervisor Staff

Teleperformance S.A.S

May 2025 - May 2026 (1 year)

Served as Floor Supervisor, developing multitasking and leadership skills by managing digital platforms and leading WBR client presentations with action plans and performance results. Supervised 60+ team members and created team support materials.

Team Leadership Multitasking Digital Platforms WBR Presentations Performance Monitoring De escalation Leadership Microsoft Excel PowerPoint Word

Lead customer expert

Teleperformance S.A.S

Feb 2025 - May 2025 (3 months)

Handled escalated cases and complex customer situations, providing effective solutions and detailed guidance. Supported multiple areas including sales closing, call monitoring, and feedback implementation.

Escalation Handling De escalation Leadership Sales Closing Microsoft Excel PowerPoint Word

Customer expert

Teleperformance S.A.S

Dec 2024 - Feb 2025 (2 months)

Delivered effective customer solutions while maintaining customer satisfaction with high-quality resolutions. Performed cross-selling and received special recognition for top quality performance.

Customer Service Customer Satisfaction Cross Selling De escalation Leadership Microsoft Excel PowerPoint Word