Mateus Mourão
@mateusmouro
IT support technician with NISC-targeted experience in N1/N2 support and detailed game QA bug reporting.
BrazilWhat I'm looking for
At Centro Universitário de Brasília (UniCEUB), I provided N1/N2 support to users and faculty, troubleshooting hardware, software, and academic systems. I also supported Windows and Linux workstations and documented technical procedures.
As an independent Game QA Tester, I test games functionally and exploratorily, recording defects, crashes, and usability issues with reproduction steps and supporting evidence. At Polícia Federal, I supported servers and workstations and maintained IT inventory records and operational reports.
Experience
Work history, roles, and key accomplishments
Game QA Tester
Independent work
Jan 2020 - Present (6 years 9 months)
Conducted functional and exploratory game testing with over 5,000 recorded hours, identifying defects, crashes, and usability issues. Created detailed bug reports with reproduction steps, logs, screenshots, and video evidence.
IT Support Analyst / Technician
Centro Universitário de Brasília (UniCEUB)
Jan 2017 - Dec 2018 (1 year 11 months)
Provided N1/N2 support for users and faculty, troubleshooting hardware, software, and academic systems. Assembled and formatted Windows/Linux workstations, configured network devices, and created technical documentation.
IT Support and Data Management Technician
Polícia Federal
Jan 2011 - Dec 2013 (2 years 11 months)
Provided on-site and remote support for servers and workstations. Maintained computer registration records and IT inventory, and produced analytical spreadsheets and operational IT reports.
Education
Degrees, certifications, and relevant coursework
Centro Universitário de Brasília (UniCEUB)
Bachelor's degree, Computer Science
Completed a Bachelor's degree in Computer Science in July 2020.
Coursera
Google UX Design: Foundations & Design Process, UX Design
Completed the Google UX Design: Foundations & Design Process course.
SP Cursos / MSD
Computer Assembly, Maintenance & Hardware, Computer Hardware
Completed a course in Computer Assembly, Maintenance & Hardware.
Dtcom
Advanced Excel and Spreadsheet Analysis, Data Analysis
Completed a course in Advanced Excel and Spreadsheet Analysis.
PW Informática
Web Design & Web Fundamentals (HTML/CSS), Web Design
Completed a course in Web Design & Web Fundamentals (HTML/CSS).
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
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