Matías User

As an Intake Coordinator at the University Foot & Ankle Institute, I oversee the intake process for both new and established patients, ensuring that appointments are scheduled efficiently and that all required information is collected accurately. My role involves maintaining precise records while adhering to healthcare regulations and privacy standards, which is crucial in today's healthcare environment.

Previously, I worked as a Health Insurance Specialist at Ambetter Health, where I managed a portfolio of provider accounts. I was responsible for the accurate and timely processing of claims and payments, providing bilingual support to both English and Spanish-speaking patients. My ability to identify and resolve complex insurance discrepancies significantly streamlined the claims resolution process, contributing to high customer satisfaction ratings.