Mary Sibanda

I’m a Customer Operations & Client Support Manager with extensive experience in operations management, administration, and stakeholder communication. I handle client inquiries, resolve issues efficiently, and maintain strong professional relationships—often coordinating across departments to keep service delivery smooth and responsive.

At Bereka Investments, I managed communication and relationships with over 45 suppliers and stakeholders, implemented operational improvements that reduced customer complaints by 15%, and increased service efficiency. I also built standard operating procedures to improve workflow efficiency, and earlier roles helped me reduce customer complaints by 20% and improve customer response time by 30% through proactive issue resolution and support workflows.