Open to opportunities

Mary Roy

@maryroy

Operations leader with 12+ years optimizing multi-site P&Ls, compliance, and field operations across fintech and services.

United States

Message

What I'm looking for

I seek a senior operations role where I can lead multi-site teams, drive compliance and efficiency, own P&L results, and implement data-driven process improvements.

I am a results-driven operations leader with over 12 years managing multi-site P&Ls up to $20M across fintech, automotive services, and QSR sectors. I specialize in leading dispersed teams, driving compliance, and delivering measurable cost savings.

At RockItCoin I directed remote coordinators and field technicians for 2,700+ Bitcoin ATMs across 42 states, managed $20M+ annual cash flow, and uncovered billing discrepancies that produced annual savings exceeding $200K. I partnered with compliance teams to ensure 100% adherence to state MSB/AML regulations while improving technical support processes to reduce repeat service calls by 20%.

Previously, I managed collision-repair claims and P&L reporting, improving insurer approval turnaround and reducing parts shrinkage, and as a multi-unit franchise owner I led four locations generating $4M+ annually, opened four stores in 30 months, and increased retention through enhanced onboarding.

I bring strong analytical skills (Power BI, Excel), vendor negotiation experience, and a continuous-improvement mindset, combined with volunteer leadership and community involvement. I thrive in fast-paced environments where compliance, operational rigor, and team development matter.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

RockItCoin

Jun 2020 - Present (5 years 7 months)

Direct remote team managing 2,700+ Bitcoin ATMs across 42 states with $20M+ annual cash flow; implemented Power BI dashboards and compliance processes that uncovered $200K+ savings and ensured 100% MSB/AML compliance.

Power BI P&L management Vendor Management Field Operations Audit Technical Support

Insurance & Repair Admin Coord

Perfection Paint & Body

Feb 2019 - Mar 2020 (1 year 1 month)

Managed collision-repair claims securing 85–95% of annual revenue and standardized photo-estimation processes that improved insurance approval turnaround by 15% and reduced parts shrinkage by 8%.

Claims Management Photo Estimation Process Standardization Customer Service

Owner / Area Manager

Jimmy John’s

Jan 2014 - Feb 2019 (5 years 1 month)

Owned and managed four franchise locations generating $4M+ annually with 17% average EBITDA; opened four stores in 30 months, improved retention 22%, and maintained COGS below 24%.

P&L management Franchise Operations Team Leadership Cost Control

Store Manager

The Creamery Restaurant

Mar 2004 - Dec 2013 (9 years 9 months)

Managed a full-service restaurant with ~$1M annual sales and 25 staff, implementing inventory and labor forecasting that cut waste 10% and reduced overtime 12%.

Inventory Management Operations Management Mentoring Customer Service Scheduling