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Mary Musa

@marymusa

Gloworld Executive at Globacom Nigeria, building client relationships and identifying opportunities to grow sales through upselling and cross-selling.

Nigeria

Message

What I'm looking for

I’m looking to work with a corporate organization where high-quality work is valued, opportunities for growth are available, and I can develop and use my professional skills and talents.

At Globacom Nigeria, I work as a Gloworld Executive, building and maintaining client relationships and identifying opportunities to offer existing customers additional products and services.

I handle customer inquiries and complaints, manage internal and external correspondence, and prepare inventory reports on sales and performance. I also work toward monthly and quarterly sales goals.

Previously, I was a Customer care representative at Globacom Nigeria and a Senior fleet officer at International Alpha limited. I also completed an NYSC Attachment at Eket Modern High School, where I prepared course materials, graded assignments, and maintained student records.

Experience

Work history, roles, and key accomplishments

Current

Gloworld Executive

Current

Globacom Nigeria Limited

Jan 2022 - Present (4 years 10 months)

Building and maintaining strong client relationships, identifying upselling and cross-selling opportunities, and managing customer inquiries and complaints. Also handling interoffice correspondence, meeting sales goals, and preparing inventory reports.

Customer Relationship Management Upselling Cross Selling Sales Inventory Reporting Communication Skills

Customer Care Representative

Globacom Nigeria Limited

Jan 2020 - Dec 2022 (2 years 11 months)

Educated customers on product features, responded to inquiries via email, phone, and live chat, and followed up to ensure top-notch customer experience. Managed customer data and documented interactions for efficient service delivery.

Customer Service Communication Skills Data Management Problem Solving Live Chat

NYSC Attachment

Eket Modern High School

Jan 2015 - Dec 2016 (1 year 11 months)

Prepared course materials, evaluated and graded student work, maintained attendance records, and facilitated classroom discussions.

Teaching Lesson Planning Grading Classroom Management

Senior Fleet Officer

International Alpha Limited

Oversaw company vehicles, maintained communication with drivers and stakeholders, and kept accurate records of vehicle information and maintenance. Prepared reports on fleet performance and optimized fuel consumption.

Fleet Management Vehicle maintenance Reporting Communication Skills Cost Reduction