Mary M.

I am an experienced team leader with a strong background in leading and coaching agents to achieve outstanding results in charitable organizations. Throughout my career, I have mentored and motivated teams to generate significant contributions, surpassing targets and achieving remarkable outcomes. At Native American Veterans Assistance, I successfully mentored, led, and coached agents to support the organization's mission. During my tenure, my team generated more than $8k in a month, making a substantial impact on the organization's goals.

At Winsolutions Corp, I trained, led, and coached agents to excel in fundraising for a charitable organization. Through my guidance, my team consistently achieved outstanding results, staying at number 1 for four consecutive months. I was recognized as Team Leader of the month four times, highlighting my ability to inspire and drive success.

In my previous roles at Ibex Global and Winsolutions Corp, I demonstrated exceptional customer service skills, assisting customers with inquiries, billing, and informing them about new services and promotions. I consistently provided top-notch support, earning recognition as a top 14 agent out of 200 CSR after just three months on the production floor.