Open to opportunities

Mary Johnson

@maryjohnson1

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Detail-oriented project supervisor with strong customer service skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with a strong background in project supervision and customer service. My experience as a Project Supervisor at Steford Groups allowed me to achieve project milestones on time 95% of the time while maintaining a 100% safety compliance rate. I pride myself on my ability to reduce unplanned delays by 20% through proactive problem-solving and effective planning. My leadership skills have enabled me to manage teams of over 20 workers, ensuring adherence to project timelines and quality standards.

In my previous role as a Secretary at Ummuna Driving School, I processed 95% of enrolment requests within 24 hours and maintained a 90% satisfaction rate in customer feedback. My attention to detail and organizational skills contributed to a 100% accuracy in maintaining digital records. I am passionate about optimizing processes and enhancing customer experiences, as demonstrated by my ability to ensure timely payment collections and reduce office supply costs through efficient inventory management.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Representative

Current

Buyatease

Jun 2024 - Jul 2024 (1 month)

Maintained a response time of under 5 minutes for customer messages and calls, achieving a 90% first follow-up connection rate. Coordinated with agents to ensure a 98% on-time delivery rate and collected customer feedback for 85% of delivered orders, providing insights to the CEO.

Response Time Management Feedback Sales Reporting Team Collaboration Problem Solving Time Management

Project Supervisor

Steford Groups

Jan 2019 - Dec 2020 (1 year 11 months)

Achieved project milestones on time 95% of the time and maintained a 100% safety compliance rate. Reduced unplanned delays by 20% through proactive planning and increased productivity by 15% through effective delegation. Managed a team of over 20 workers with a 98% pass rate on quality inspections.

Project Management Compliance Team Leadership Problem Solving Resource Allocation Quality Control Time Management Communication

Secretary

Ummuna Driving School

Feb 2018 - Jan 2019 (11 months)

Processed 95% of enrolment requests within 24 hours and maintained a 90% satisfaction rate in customer feedback. Achieved 100% accuracy in maintaining digital records and optimized instructor schedules, increasing lesson capacity by 15%. Ensured timely payment collection and reduced office supply costs through efficient inventory management.

Customer Service Records Management Scheduling Inventory Management Communication Time Management Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

BYU-Pathway Worldwide

Certificate, English Language

2025 -

Completed a certificate program focusing on English language speaking and writing, online teamwork and collaboration, leadership and time management, decision-making and problem-solving, mathematical reasoning, and effective communication.