Open to opportunities

Mary Gabriel

@marygabriel

Message

I drive customer retention, lead generation, and high-volume support across global client-facing teams.

Nigeria

Message

What I'm looking for

I'm seeking a dynamic, client-focused role where I can use B2B/B2C communication, CRM management, customer engagement, lead generation, and retention skills to add value.

I've supported Web3 projects at ModSquad, handling 80–150+ daily tickets across Discord, live chat, and ticketing systems while maintaining 95–98% CSAT. I help users resolve wallet connections, NFT minting, failed transactions, and account-access issues, and I moderate high-traffic communities against spam, scams, and phishing.

At Rex Title, I made 100+ cold calls daily to realtors and brokers across North America and set 30+ qualified appointments weekly. I maintained an 8.5/10 broker satisfaction rating for lead quality and relevance.

As an Admissions Advisor in EdTech, I managed CRM systems and supported more than 8,000 users across 10 educational accounts, helping increase retention to 75% through proactive outreach, training, and Slack community support.

I've also supported Medicare and disability-insurance customers, resolving 85% of Medicare issues at first contact and achieving a 14% conversion rate in high-volume outbound calling. I bring empathetic communication, CRM discipline, and practical customer engagement to client-focused teams.

Experience

Work history, roles, and key accomplishments

Moderator & Customer Support Associate

ModSquad

Mar 2025 - Jan 2026 (10 months)

Handled 80-150+ support tickets daily across Discord, live chat, and ticketing systems for Web3 platforms. Maintained 95-98% CSAT and provided user support for wallet connections, NFT minting, and account access.

Discord Zendesk Freshdesk Live Chat CRM Web3 MetaMask Customer Support Community Moderation

Cold Calling & Appointment Setting Specialist

Rex Title

Apr 2023 - Feb 2025 (1 year 10 months)

Made 100+ cold calls daily to licensed realtors and brokers across North America. Set up 30+ qualified appointments weekly for real estate teams.

Cold Calling Appointment Setting Lead Generation CRM

Admissions Advisor

Remote (EdTech Sector)

Oct 2020 - Sep 2022 (1 year 11 months)

Managed CRM systems and supported over 8,000 users across 10 educational accounts. Increased user retention to 75% through proactive outreach and engagement.

CRM Customer Success User Retention Product Training Slack

Medicare Specialist / Customer Care Representative

Outsource Global Technology Limited

Mar 2019 - Feb 2020 (11 months)

Assisted Americans in navigating Medicare and pharmacy benefits. Resolved 85% of issues in the first contact using Freshchat and Freshdesk.

Medicare Freshchat Freshdesk Issue Resolution

Virtual Outreach Assistant

Federal Inland Revenue Service

Mar 2018 - Feb 2019 (11 months)

Conducted virtual and physical outreach to educate taxpayers on compliance. Boosted compliance rates by 10% within the assigned territory.

Outreach Tax Compliance

Telemarketer & Prequalification Specialist

Citizens Disability

Made over 400 daily outbound calls to assist senior citizens in accessing disability insurance. Surpassed targets with a 14% conversion rate and 95% customer satisfaction.

Telemarketing Outbound Calling Customer Service