MaryEllen nealy

Heidi Health helps healthcare providers reduce administrative work with AI-powered clinical documentation, allowing clinicians to spend more time with patients.

- Manage a portfolio of 200+ SMB healthcare customers representing—the largest book of business on the NA SMB Customer Success team.
- Build and scale the operational foundation of the U.S. SMB Customer Success function through automation

Pace Analytical is a leading provider of laboratory testing, scientific analysis, and regulatory consulting services. The company partners with organizations across environmental, life sciences, manufacturing and healthcare industries to help ensure product quality, regulatory compliance, and public health.

- Oversaw planning, execution, and delivery of laboratory projects for over 150 accounts,

- Tracked project timelines, analysis progress, and lab resources to guarantee smooth operations on over 85 accounts
- Facilitated communication between lab analysts, operation managers, and clients to clarify project requirements and timelines.
- Collaborated with technical staff management to resolve client’s data quality questions and other customer requests
- Coordinated environmental samplin

- Performed quantitative and qualitative analysis of VOCs in accordance with EPA Methods 8260 and 624.
- Reviewed and validated analytical results, ensuring compliance with internal QC criteria, method detection limits, and regulatory demands.
- Coordinated with project managers and field specialists to clarify sample requirements and reporting limits.

- Founded and led the chapter’s first fundraising committee, recruiting and managing a team of five members.
- Planned and executed fundraising campaigns that raised $1,200 for the Court Appointed Special Advocates (CASA) for Children.
- Developed and implemented marketing strategies across digital and in-person channels to support outreach and donor engagement.

- Collaborated with a student-led team to raise funds for THON, a 46-hour dance marathon supporting pediatric cancer research and patient care.
- Contributed to planning and promoting virtual fundraising initiatives to drive donor participation during pandemic restrictions.