Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
MS@madelinesnow
Experienced customer operations associate with a focus on data-driven strategies.
United StatesI am a dedicated professional with a Master of Science in Pathologists’ Assistant and a strong background in customer operations and behavior change coaching. My experience spans various roles where I have successfully managed customer interactions, analyzed data to drive improvements, and implemented effective support protocols. I thrive in fast-paced environments and am passionate about enhancing user experiences through data-driven insights.
In my current role as a Senior Customer Operations Associate at Good Dog, I manage daily customer interactions and have consistently achieved high customer satisfaction ratings. I have led initiatives to redesign support processes, analyze buyer behavior, and collaborate cross-functionally to refine operations. My entrepreneurial spirit shines through my experience as the owner of Own Your Stress, Madi LLC, where I developed a successful coaching program and leveraged data to optimize client engagement and retention.
With certifications in clinical pathology, nutrition coaching, and data analytics, I am committed to continuous learning and applying my skills to create impactful solutions. I am eager to contribute my expertise in customer operations and data analysis to a dynamic team that values innovation and growth.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Good Dog
Jan 2024 - Present (1 year 10 months)
Managed up to 90 daily customer interactions, consistently achieving a 4.8 CSAT by balancing empathy, clear communication, and speed. Designed and implemented support protocols and escalation pathways, reducing resolution time and improving clarity across the team. Analyzed buyer behavior data to inform product updates and operational changes, while also acting as a frontline fraud monitor.
Own Your Stress, Madi LLC
Apr 2021 - Apr 2024 (3 years)
Founded and operated a health-focused LLC, leading all aspects of business operations including client onboarding, content delivery, and data-driven strategy development. Scaled a subscription-based coaching program by analyzing product usage trends and engagement data to optimize offerings and improve customer retention. Designed and implemented an 8-week coaching curriculum, building systems to
Noom
Oct 2020 - Apr 2022 (1 year 6 months)
Managed a caseload of 350+ clients, leveraging data insights and structured workflows to guide individuals through a behavior change program with measurable success. Prioritized data-driven decision-making by tracking user engagement and outcomes to continuously improve support strategies and reduce program termination rates. Collaborated cross-functionally with coaching, content, and product team
Vanderbilt University Medical Center
Jun 2015 - Oct 2020 (5 years 4 months)
Spearheaded process improvements and quality initiatives in a high-volume pathology lab handling over 40,000 surgical specimens annually, driving efficiency and operational consistency. Designed and implemented standardized operating procedures and training documentation to support scalable workflows and onboarding for new team members. Acted as the primary liaison between pathology and surgical d
University of Maryland, St. Joseph’s Medical Center
May 2014 - Jun 2015 (1 year 1 month)
Mastered high-volume surgical case management and provided critical diagnostic support, collaborating cross-departmentally to ensure appropriate patient treatment. Drove process improvements and system optimization, upholding rigorous compliance and quality standards. This role involved meticulous attention to detail and adherence to strict protocols.
Degrees, certifications, and relevant coursework
UBMaster of Science, Pathologists’ Assistant
Completed a Master of Science program focused on the Pathologists’ Assistant field. Gained advanced knowledge and practical skills essential for assisting pathologists in diagnostic procedures.
CUBachelor of Arts, Biology and Psychology
Pursued a Bachelor of Arts with a dual major in Biology and Psychology. Developed a strong foundation in biological sciences and human behavior.
Software and tools used professionally
United StatesYou can contact Madeline and 90k+ other talented remote workers on Himalayas.
Message Madeline
ZSZubeir Said
Data Science Fellow, General Assembly
LBLetonia Bland
Clinical Research Specialist, University of North Carolina
Vallary Kaya
Data Specialist, Walmart Global Tech
Tara Welling
Sales Operations Associate, Abbott
MaRhya Morris
Customer Service Representative, ZO Skin Health
MAMarquita Alston
Customer Engagement Coach, Metroaction Commission
Laveloni Flowers
Supervisor, United Health Group
JJJerry James
Equity & Culture Program Lead, Reading Partners
Haley Gonzalez
Contact Center Coach / QA, Christian Care Ministry
TMTamara Mays
Care Advocate, Tomorrow Health
