Mary Cris Ymbong
@marycrisymbong
Customer service professional with strong quality control and market research experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with experience in email support for e-commerce sellers and subscription customers, handling reimbursements, shipment issues, listing troubleshooting, and plan changes. I bring practical knowledge from roles at Teleperformance and ALFA Business Outsourcing.
Earlier in my career I worked in quality control where I encoded inspection results, prepared documentation and samples for production, and proposed process improvements to boost office efficiency. I also have market research experience conducting surveys and interviews with U.S. residents.
I hold training in caregiving and a Xero Advisor certification, and I passed the Career Service Professional eligibility. I seek roles where I can apply my customer-facing, documentation, and process-improvement skills to deliver reliable support and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alfa Business Outsourcing Phils. Inc.
Sep 2022 - Dec 2023 (1 year 3 months)
Handled email support for customers, resolving questions, complaints, and subscription cancellations while processing plan changes and reimbursements to maintain customer satisfaction.
Amazon Selling Partner - Email Support (CSR)
Teleperformance Phils.
Sep 2019 - Aug 2021 (1 year 11 months)
Provided email support to Amazon sellers, advising on shipment processes, troubleshooting listings, reconciling missing listings, and issuing eligible reimbursements to resolve seller issues.
Market Researcher
Research Now SSI
Sep 2018 - Dec 2018 (3 months)
Conducted surveys and interviews with US residents to collect market research data and ensure survey quality and completeness for client studies.
Quality Control Inspector
Tamiya Phils. Inc.
Jan 2014 - Sep 2018 (4 years 8 months)
Inspected production parts and recorded daily item statuses, prepared and archived documentation, and proposed procedural improvements to increase operational efficiency.
Education
Degrees, certifications, and relevant coursework
Clevercare Caregiving Training Center (ESLFlex.com Inc.)
Caregiving NCII Certificate, Caregiving
2021 - 2022
Completed Caregiving NCII training at Clevercare Caregiving Training Center from June 2021 to January 2022.
University of Cebu - Main
AB Psychology, Psychology
2011 - 2011
Undergraduate coursework in AB Psychology at the University of Cebu - Main during June to October 2011.
Basak Night High School
High School Diploma, Secondary Education
2006 - 2010
Completed secondary education at Basak Night High School from 2006 to 2010.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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