Mary CG

I am a Mortgage Operations and Credit Support Specialist with extensive experience supporting end-to-end mortgage workflows in remote environments. I focus on maintaining approval-ready files by validating documentation and resolving credit and compliance issues before underwriting.

Across roles as a Team Lead, SME, and consultant, I have reviewed borrower financials, managed workflow pipelines, and coordinated with brokers and underwriters to drive loans toward closing. I am experienced handling high-volume loan files and supporting mortgage operations teams to meet submission and compliance standards.

My background also includes accounts receivable, collections, billing, and credit administration where I performed reconciliations, risk reviews, and maintained audit-ready documentation. I leverage tools like Encompass, Floify, Salesforce, SAP, Dynamics 365, Asana, Monday.com, Excel, and Google Workspace to improve accuracy and efficiency.

I am available for long-term remote engagements during Australian business hours and bring a proactive, detail-oriented approach to pipeline management, risk identification, and cross-team coordination.