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@maryatieno
I am a corporate communications professional specializing in complaints management and stakeholder engagement.
KenyaI am a corporate communications professional with a BA in Language and Communication and a member of the Public Relations Society of Kenya (PRSK). In my current role as Corporate Communications Officer and Officer in Charge of Complaints Management at a regional development authority, I develop and implement communication strategies, write and distribute website content, run the Authority’s YouTube channel, manage bulk SMS services, and oversee the complaints management system.
I have experience as a writer for publications, front-desk and assistant management roles, and training in customer care and quality systems. I combine strong interpersonal and time-management skills with media relations, event coordination, customer satisfaction research, and a customer-first approach to protect and enhance organizational reputation.
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Work history, roles, and key accomplishments
Lake Basin Development Authority
Manage corporate communications and complaints operations for Lake Basin Development Authority, overseeing media relations, bulk SMS, and the Authority's YouTube channel. Coordinate events, publications, stakeholder engagement, media monitoring, and complaint resolution processes.
Degrees, certifications, and relevant coursework
MUBachelor of Arts, Language and Communication
2014 - 2018
Grade: Second Class Upper Division
Activities and societies: Hall Representative (SOMU 2015–2017); Congress Deputy Speaker (SOMU 2015–2016); Journalism Club; Debate club secretary; Writer for Campus Lady Magazine and hivisasa.com; community service projects.
Bachelor of Arts in Language and Communication awarded Second Class Upper Division (2014–2018).
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2013
Completed secondary education at St. Catherine Girls' High School, Kesses (2010–2013).
Kenya Certificate of Primary Education, Primary Education
2002 - 2009
Completed primary education at Atnas Kandie Primary (2002–2009).
Pre-primary Education, Pre-primary Education
1998 - 2001
Completed pre-primary education at Vision Academy Nursery (1998–2001).
Software and tools used professionally
KenyaYou can contact MARY and 90k+ other talented remote workers on Himalayas.
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