At FiberOne Broadband, I maintain a 95% customer satisfaction rating by resolving customer enquiries and complaints. I handle an average of 50 customer interactions daily and helped reduce response time by 30%.
I implemented a customer feedback system that increased feedback collection by 40%, and I collaborate with technical teams to resolve customer issues and improve service reliability.
At Buwaky Enterprises Nigeria Limited, I supported customers by email and phone, contributing to a 25% increase in customer satisfaction. I also managed and executed more than 100 personal and administrative tasks for the Managing Director.
As a Courier Support Officer at Turret International Se, I improved delivery accuracy by 15% and delivery times by 20% through delivery data management and route and schedule optimization. I also coordinated a team of five couriers.
