Maryam Zakir

I'm an operations professional with close to 4 years of experience across the education and services sectors, currently based in Delhi. My career has moved through customer-facing roles into operations, and I've found that operations — specifically process management and documentation — is where I do my best work.

I started in telemarketing at Star Inn Suites and Retreat, then moved into assessment and evaluation as a GTE Assessment Officer at Rank Global Services, reviewing case documentation for accuracy and compliance. From there, I became a Head Counsellor at SCU Education Clinic, where I guided students through their study-abroad decisions end-to-end. Most recently, I worked as an Operations Associate at Leverage Edu, handling end-to-end study-abroad operations — student applications, country-specific documentation and compliance checklists, and welcome calls — using Google Workspace to manage the full pipeline. One thing I'm proud of there is building a country-wise document checklist system that caught errors before submission, which reduced applications getting sent back for corrections.

I'm currently in a sales role, which has sharpened my client communication and target-driven execution, but my strongest interest and experience lie in operations and backend roles — process management, documentation, cross-country compliance work, and coordination across teams. I'm looking for remote operations/business operations roles, ideally with international companies, where I can bring this process-oriented, detail-focused approach to a growing team.