Open to opportunities

Marwa Zeroual

@marwazeroual

Message

Administrative assistant focused on organized office support and customer satisfaction.

United States

Message

What I'm looking for

I’m seeking an Administrative or Office Support role where I can apply my scheduling, organization, and customer service strengths to manage operations smoothly, communicate clearly, and deliver high-quality support in a fast-paced setting.

I’m a highly organized, detail-oriented professional with a Master’s degree in English Literature and strong experience in administration, customer service, and education. I’ve managed operations, schedules, enrollment workflows, and client-facing support in fast-paced environments, using clear written and verbal communication to build trust.

From front-desk coordination and travel documentation to running a language academy—where I led staff scheduling and curriculum implementation—I bring consistent organization, proactive problem-solving, and a service-first mindset. I’m seeking an Administrative or Office Support role where I can deliver high-quality support and keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Product Demonstrator & Sales

Current

CDS at Costco

Oct 2025 - Present (9 months)

Delivered product demonstrations in a fast-paced retail environment by communicating key features and benefits and maintaining clean, organized demo areas. Provided high-quality customer service to build positive customer interactions.

Product Demonstrations Customer Service Client Relations Office Coordination Scheduling Microsoft Office Communication Retail Operations Documentation

Academy Founder, Manager

Miles Ahead Academy of Languages

Apr 2022 - Jan 2025 (2 years 9 months)

Managed daily operations, staffing, and scheduling for a language academy while designing and implementing educational programs and curriculum. Handled enrollment, record-keeping, and reporting, and maintained strong relationships with students and families.

Operations Management Staff Scheduling Curriculum Design Enrollment management Record keeping Reporting Customer Relationship Management Administrative Support Multilingual Communication Stakeholder Management

Administrative Assistant & Reception

Mahmoud Bouzid Travel Agency

Apr 2019 - Apr 2022 (3 years)

Provided front-desk and administrative support by managing calls, emails, and client inquiries while coordinating travel arrangements and documentation. Maintained records and schedules and supported marketing and customer outreach initiatives.

Front Desk Support Customer Service Email And Call Management Travel Coordination Scheduling Record keeping Administrative Support Marketing Support