Marwan Abdelaal
@marwanabdelaal
Quality Coach and Trainer with a passion for customer service.
AustriaWhat I'm looking for
My name is Marwan Abdelaal, and I am a dedicated Quality Coach and Trainer with a strong background in customer service. Over the past three years, I have honed my skills at Amazon, where I started as a Customer Advisor and was later promoted to a Trainer. My experience has equipped me with the ability to effectively communicate and train others, ensuring high-quality service delivery.
In addition to my role at Amazon, I have worked as a Customer Advisor for Dumundu Ventures OÜ, where I managed customer inquiries and resolved issues related to billing and delivery. I take pride in my ability to create helpful resources, such as e-books and manuals, to assist customers in utilizing products effectively. Currently, I am working with HAS4 Technologies, where I continue to leverage my customer service skills in a home office environment.
Experience
Work history, roles, and key accomplishments
Customer Advisor
HAS4 Technologies Nürnberg GmbH
Apr 2023 - Present (2 years 3 months)
Provided customer service for a workshop offering vehicle inspection services. Responsible for contacting customers to offer services and ensure satisfaction.
Quality Coach and Trainer
Amazon
Mar 2021 - May 2024 (3 years 2 months)
Worked as a Quality Coach and Trainer at Amazon Shipping and Delivery Support, overseeing customer service quality and training new employees. Developed e-books and manuals to assist customers in using products effectively.
Customer Advisor
Dumundu Ventures OÜ
Oct 2022 - Jan 2023 (3 months)
Handled customer inquiries and billing issues, including invoice cancellations and reissues. Engaged with customers to resolve negative feedback and improve service ratings.
Education
Degrees, certifications, and relevant coursework
PSParis Lodron Universität Salzburg
Bachelor of Science, Informatik
2024 -
Currently pursuing studies in Informatik, focusing on computer science and its applications.
Faculty of Science
Bachelor of Science, Chemistry and Physics
2018 - 2023
Studied Chemistry and Physics, gaining a solid foundation in scientific principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
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