Martin Wasserman
@martinwasserman
Seasoned IT professional with expertise in Apple-centric environments.
ThailandWhat I'm looking for
I am a seasoned IT professional with over 15 years of experience in supporting, scaling, and managing Apple-centric and hybrid environments. My career has been defined by my ability to implement efficient support systems and manage full device lifecycles, all while solving high-impact problems with clarity and calm under pressure. I have a strong background in internal tools, cross-team coordination, and end-to-end user onboarding and offboarding.
Throughout my career, I have successfully provided Apple-first IT consulting for startups and small businesses, significantly reducing manual onboarding time through automation and SaaS integration. My role as IT Manager at Color Genomics during their Series D expansion phase allowed me to lead internal IT operations, manage AV systems, and oversee SaaS platforms and endpoint security. I pride myself on my ability to collaborate effectively with cross-functional teams to create standard operating procedures that enhance operational efficiency.
My experience as the first IT Ops hire at Stripe involved building the Help Desk infrastructure from scratch, where I managed Apple device support and internal tooling. I have consistently demonstrated my ability to drive productivity improvements and provide exceptional client-facing support, ensuring that IT operations align with organizational goals.
Experience
Work history, roles, and key accomplishments
Freelance IT Consultant
Freelance
Jan 2019 - Present (6 years 5 months)
Provided Apple-first IT consulting for startups and small businesses across the U.S. and Asia, implementing and maintaining MDM workflows. Reduced manual onboarding time by over 60% through automation and SaaS integration.
IT Manager
Color Genomics
Jan 2019 - Dec 2019 (11 months)
Led internal IT at Color Health during their Series D expansion phase, managing AV systems across three offices and handling end-user support. Oversaw SaaS platforms, endpoint security, MDM tools, and onboarding procedures, collaborating with People Ops to create SOPs.
IT Consultant
Linde Group
Jan 2018 - Dec 2019 (1 year 11 months)
Contracted to a fintech company as an Apple-focused consultant in a hybrid environment, handling AV systems, user support, MDM deployments, hardware rebuilds, and network upkeep. Provided 24/7 emergency support, sourced IT equipment, and drove productivity improvements.
Senior IT Operations Technician
Stripe
Jan 2015 - Dec 2018 (3 years 11 months)
First IT Ops hire at Stripe, building Help Desk infrastructure from scratch during global scaling. Handled Apple device support, Google Workspace administration, and internal tooling, owning license, SaaS, and asset management.
IT Support Specialist
StumbleUpon
Jan 2014 - Dec 2015 (1 year 11 months)
Served as sole IT contact for approximately 80 employees, responsible for onboarding, AV, and break/fix support. Managed Apple OS X Server, VPNs, Okta, Meraki, Atlassian tools, and inventory systems, providing Tier 1/2 support for various issues.
Educational Technology Support Specialist
The College Preparatory School
Jan 2013 - Dec 2014 (1 year 11 months)
Supported IT operations at a private high school with over 400 users, documenting processes and performing hardware repairs. Managed classroom technology, including Lanschool, to ensure smooth educational delivery.
Head Technician / Service Manager
Mac Made Easy
Jan 2012 - Dec 2013 (1 year 11 months)
Ran Apple-certified repair operations and the service desk for the Lihue store. Handled iOS/macOS repairs, warranty logistics, diagnostics, and retail device preparation.
Apple Genius
Apple Inc.
Jan 2008 - Dec 2011 (3 years 11 months)
Provided hardware and software support for Mac and iOS devices, training customers and leading in-store workshops on Apple software and hardware basics. Managed repair ticketing using iRepair and conducted repairs within 10–15 minute appointments.
Education
Degrees, certifications, and relevant coursework
Milwaukee Institute of Art and Design (MIAD)
Bachelor of Fine Arts, Photography
Completed a Bachelor of Fine Arts degree with a focus on Photography. The curriculum provided a comprehensive understanding of photographic techniques, artistic expression, and visual communication.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Social media
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