I've supported Southern Cross University's enterprise platforms, business applications, and end users since 2003, restoring critical services across complex technology environments.
In Platform Services, I own escalated Level 2 and Level 3 incidents from investigation through validation and restoration. I support Microsoft 365 services including Teams, Exchange, SharePoint, and OneDrive; investigate Active Directory and Entra ID access issues; and build and support Windows servers.
My earlier work supported student systems, Oracle-backed applications, Citrix delivery, upgrades, integrations, and vendor-managed issues. I bring structured investigation, clear remote user communication, and evidence-based escalation through Jira, Bamboo, GitHub, and vendor cases.
