Blake Butler
@blakebutler
IT Helpdesk Engineer specializing in networking and cybersecurity support.
New ZealandWhat I'm looking for
I’m an IT Helpdesk Engineer with a Bachelor in Computer and Information Sciences, specialising in Networking & CyberSecurity. I deliver Level 1–2 technical support across multi-client environments, focusing on fast, reliable outcomes with clear communication.
In my current role at CommandIT, I provide remote and on-site support to business clients to help ensure minimal downtime. I troubleshoot hardware, software, and network issues across multiple systems and environments, and I manage user accounts, permissions, and group policies within Active Directory and Entra ID.
I also administer Microsoft 365 and Azure tenancies, including domain imports, DNS setup, and SharePoint governance. I maintain system documentation and asset records, and I collaborate with senior engineers on escalations and infrastructure maintenance.
Beyond the technical work, I’m known for attention to detail and a proactive approach to problem-solving. I’m committed to continuous learning, and I bring strong customer service and teamwork habits developed from roles delivering professional support in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Senior Bartender & Security
CookBrothers Bars
Aug 2022 - Jan 2025 (2 years 5 months)
Delivered excellent customer service in a fast-paced venue and addressed customer needs with professionalism. Trained new hires and supported smooth operations through time management and reliable performance.
IT Sales Consultant
Harvey Norman
Dec 2023 - Jan 2024 (1 month)
Supported IT sales by assisting customers with product selection and maintaining effective inventory presentation. Worked toward sales objectives while staying responsive in a busy retail environment.
IT Sales Consultant
Harvey Norman
Nov 2022 - Feb 2023 (3 months)
Guided customers in selecting IT products and optimized inventory displays to support sales goals. Collaborated with others to meet targets and contributed to inventory management and availability.
IT Helpdesk Engineer
CommandIT
Provided remote and on-site Level 1–2 support to multi-client business environments, ensuring minimal downtime through fast, accurate troubleshooting. Administered user accounts and permissions in Active Directory/Entra ID and supported Microsoft 365/Azure tenancy administration, DNS, and SharePoint governance.
Education
Degrees, certifications, and relevant coursework
Auckland University of Technology
Bachelor of Computer and Information Sciences, Computer and Information Sciences (Networking & CyberSecurity)
2024 - 2025
Bachelor of Computer and Information Sciences with a specialisation in Networking & CyberSecurity, graduated January 2025.
Level 5 Certificate in IT & Client Support
Level 5 Certificate in IT & Client Support, IT & Client Support
Activities and societies: Completed coursework for CompTIA A+ (as stated).
Completed a Level 5 Certificate in IT & Client Support (2021), including coursework for CompTIA A+.
Microsoft
SC-900, Cloud Fundamentals
Completed coursework for Microsoft SC-900.
Fortinet
FortiGate FCF & FCA, Network Security (FortiGate)
FortiGate certified in FCF & FCA.
Workplace Safety
Workplace Safety Certificate, Workplace Safety
Completed a Workplace Safety Certificate (year not provided).
Tech stack
Software and tools used professionally
Availability
Location
New ZealandAuthorized to work in
Job categories
Skills
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