Open to opportunities

Jamell Mobley

@jamellmobley

Infrastructure & NOC engineer, 15+ yrs. Roblox, CenturyLink, FBI. Relocating to SE Asia. Seeking remote technical support or ops roles.

United States

Message

What I'm looking for

I’m looking for a hands-on, always-on role where I can own incident lifecycle work end-to-end—observability, alert triage, and root-cause fixes in cloud and production networks—while working async and collaborating across time zones.

15+ years resolving production failures across hyperscale, enterprise, and government environments. Triaged 75+ weekly alerts across a 7-year NOC tenure at CenturyLink. Led a 200+ rack expansion at Roblox supporting 60M+ daily active users. Previously supported classified and unclassified networks at the FBI and Pentagon.

Currently building a production mobile application (React Native, Firebase, Mapbox) — active hands-on experience debugging SSO auth failures, API timeouts, and cloud configuration issues. U.S. Air Force veteran.

Open to technical support engineer, NOC, infrastructure, and developer relations roles. Available to relocating across APAC, European, and US time zones.

Experience

Work history, roles, and key accomplishments

Current

Founder & Infrastructure Developer

Current

Nudgeto

Jul 2025 - Present (11 months)

Built and operated a production mobile platform on React Native/Expo with Firebase and Mapbox, owning the full incident lifecycle for SSO/auth failures, Firestore real-time sync errors, API timeouts, and security rule misconfigurations. Integrated 4 production APIs and delivered a production-grade, end-to-end architecture with full documentation without a support team.

React Native Expo Firebase Firestore Mapbox Incident Response API Integration Firebase Security Rules

RF Field Technician

N/A

May 2024 - May 2025 (1 year)

Configured RF equipment, validated signal levels, and resolved field connectivity issues while maintaining enterprise-standard test documentation across customer installations and outages. Supported enterprise outage response through disciplined documentation and troubleshooting.

Signal Level Testing Field Connectivity Troubleshooting Installer Support Connectivity Diagnostics

Tier 2/3 Help Desk Analyst

FBI

Dec 2010 - May 2013 (2 years 5 months)

Provided Tier 2/3 technical support across 5 classified and unclassified FBI networks, resolving authentication, connectivity, and system failures within strict SLA and zero-tolerance security protocols. Administered Active Directory, Group Policy, imaging, and software deployments while owning escalated tickets to resolution.

SLA Security Protocols Active Directory Group Policy System Images Software Deployment

Tier 1 Help Desk Analyst

CSC

Jan 2006 - Jan 2010 (4 years)

Delivered frontline Tier 1 technical support to 5,000+ active-duty and civilian users across SECRET and unclassified DoD networks. Operated in one of the highest-volume federal contracting environments while maintaining security-focused support standards.

Tier 1 Support SECRET Unclassified Environments Federal Contracting

Security Forces Journeyman

U.S. Air Force

Jan 1999 - Jan 2005 (6 years)

Led security operations teams in high-pressure USAF environments, driving incident response, threat assessment, and operational security. Built command-under-pressure discipline and documentation habits that translated to subsequent technical incident work.

Incident Response Threat Assessment Security Operations Security Documents Risk Assessment Crisis Management

Education

Degrees, certifications, and relevant coursework

U.S. Air Force

Technical Training, Security Forces

Activities and societies: Hands-on Firebase/Expo observability work; studying Terraform, Kubernetes, and Grafana concepts.

Completed U.S. Air Force Security Forces Technical Training as a veteran, building operational security and incident-response skills. Expanded cloud observability knowledge through Firebase/Expo project work and self-study in Terraform, Kubernetes, and Grafana fundamentals.