Martin Ševčík
@martinevk1
I’m an Atlassian Architect and ITSM/SIAM leader building governed Jira/JSM operating models through automation and alert-driven workflows.
CzechiaWhat I'm looking for
I’m an Atlassian Architect and ITSM / SIAM leader with 10+ years of experience in service operations, governance, Jira and JSM architecture, and alert-driven operational workflows. I translate business needs into scalable operating models, then make them practical through process design, reporting, and automation.
In my current roles at CI Group EMEA and Pluxee (formerly Sodexo Benefits and Rewards Services), I designed and governed Jira/JSM standards, integrated Atlassian tooling (including Confluence, Bitbucket, and Slack), and configured incident, problem, change, and request management with SLAs, automations, and self-service knowledge flows. I also lead KPI/SLA reporting and executive dashboards, train support teams, and coordinate suppliers and stakeholders to align Run & Ops execution with governance.
Experience
Work history, roles, and key accomplishments
Atlassian Architect
CI Group EMEA
Jan 2024 - Present (2 years 3 months)
Designed and governed enterprise Jira and Jira Service Management standards, including workflows, permissions, and project configuration. Integrated Jira with Confluence/Bitbucket/Slack and implemented JSM incident, problem, change, and request processes with SLAs, automations, and Opsgenie alert-to-ticket workflows.
Processes & SIAM Lead
Pluxee
Sep 2018 - Present (7 years 7 months)
Led SIAM and ITSM process design, governance, and continuous improvement to support service quality and cross-supplier operations. Owned the Atlassian service management ecosystem and established monitoring, alert-routing, KPI/SLA dashboards, and supplier/stakeholder alignment for Run & Ops workflows.
Atlassian & ITSM Consultant
CI Group EMEA 1
Aug 2022 - Mar 2023 (7 months)
Gathered client requirements and delivered Jira, Jira Service Management, and Confluence implementations. Designed workflows and dashboards, configured queues and automation, supported BAU activities, and provided ITIL-aligned consulting and end-user training.
Scrum Master
O2 IT Services
Oct 2014 - Apr 2018 (3 years 6 months)
Coached Scrum teams in Agile delivery using PRINCE2 Agile, Scrum, and Kanban principles. Facilitated ceremonies, removed impediments, tracked risks/issues, and prepared status reporting for leadership.
Software QA Tester
Česká spořitelna
Jun 2014 - Oct 2014 (4 months)
Tested banking and mobile applications by preparing test scenarios and logging defects. Supported project teams on quality assurance activities using SQL and UML.
Education
Degrees, certifications, and relevant coursework
AMIBS University, Prague
Bachelor's Degree, Information & Communication
2011 - 2014
Bachelor’s Degree in Information & Communication at AMBIS University in Prague. Thesis: Electronic Payment Systems.
Secondary School
Secondary School
2005 - 2009
Availability
Location
CzechiaAuthorized to work in
Job categories
Skills
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