Martin Dip

Managed remote operations of a 30-person offshore centre, delivering 500+ daily transactions and 95% SLA while owning USD 300K P&L and C-level reporting. Hired and onboarded 30 FTEs from zero to full capacity in 2 months, improved quality scores from 62 to 74, and built a no-code GPT triage model automating 60 daily reroutes.

Designed and ran a 20-person offshore delivery centre in LATAM to establish a nearshore operating foundation. Cleared a 30,000-ticket backlog in 4 months, reduced patient response time from 15 days to zero, rebuilt ERP and training to cut onboarding from 8 to 2 weeks (90% adoption), and created quality dashboards and an SLA framework.

Owned financial controls and regulatory reporting across 10 EMEA entities, serving as the primary liaison to London finance leadership across a 4-hour time zone gap. Automated EMEA reporting with Excel/VBA, eliminating 20 hours/week of manual processing.

Managed financial reporting and operational analysis for university administration, supporting budgeting and operational decision-making. Produced regular reporting to track performance and inform stakeholders.

Pursuing a Doctor of Business Administration at SSBM Geneva / Paris School of Management, full-time, with completion targeted for 2026.

Grade: Distinction

Completed an MBA in Finance with Distinction at INSEEC Business School in Paris.

Earned a Licenciatura en Administración (equivalent to a Bachelor’s and Master’s degree) from UNSTA in Argentina.