Marshall Palfenier
@marshallpalfenier
Experienced Scrum Master and data-savvy product owner driving partner success and delivery.
United StatesWhat I'm looking for
I am a Scrum Master and Product Owner with deep experience bridging partners, product, and engineering to deliver CRM functionality and enterprise data solutions. I manage partner communications for 60+ business units, define software requirements, lead offshore release coordination, and have driven SLA compliance above 90% while reducing incident turnaround by 40%.
Previously, I served as a Senior Data Analyst and technical program coordinator where I built streaming data pipelines, supported a migration to Snowflake, created Looker and PowerBI solutions, and coordinated large-scale Agile trains and cross-functional teams. I focus on measurable outcomes, strong stakeholder alignment, and improving operational KPIs to enable reliable, scalable delivery.
Experience
Work history, roles, and key accomplishments
Scrum Master & Product Owner
Integrity
Aug 2022 - Present (3 years 6 months)
Manages partner communications for 60+ business units, facilitates Agile ceremonies, and translates customer requests into detailed Jira-driven requirements, achieving over 90% SLA compliance and reducing incident turnaround by 40%.
Built real-time streaming pipelines and Looker/PowerBI dashboards to drive data-led decisions, led migration planning to Snowflake, and provisioned enterprise data for 70M+ policies while improving data reconciliation accuracy.
Supported program-level planning and dependency management across 400+ Agile train members, documented dependencies across 36 business areas, and coordinated 40+ dev teams to deliver 200+ features for platform modernization.
Gathered UI and integration requirements from Agency SMEs and supported iterative Agile development for a major software modernization effort, facilitating knowledge transfer and innovation activities.
Education
Degrees, certifications, and relevant coursework
GTGeorgia Institute of Technology
Master of Science, Data Analytics
Completed a Master of Science in Data Analytics focusing on advanced data analysis techniques and applied machine learning.
MCMonmouth College
Bachelor of Arts, Economics
Completed a Bachelor of Arts in Economics with coursework in business administration and quantitative analysis.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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