I've led mortgage closing operations at Taylor Morrison across the Southeast region, driving end-to-end projects that align business goals, timelines, customer satisfaction, and regulatory requirements.
I partner with sales, underwriting, processing, and compliance teams to resolve complex loan issues, improve workflows, reduce risk, and improve turnaround times. As a subject matter expert for FHA, VA, USDA, bond, and conventional loan programs, I lead change rollouts, training, quality control, and performance reporting.
Previously at Wells Fargo, I managed pipeline operations, conducted compliance audits, streamlined workflows, and supported closing execution against funding deadlines. I also served as a CORE SME during system implementation.
I hire, coach, and develop teams while using operational data to support strategic decisions and reliable service delivery.
