Marquita Sparkman
@marquitasparkman
Detail-oriented professional with expertise in clinical administration.
United StatesWhat I'm looking for
I am a detail-oriented professional with 6 years of experience in administrative roles, particularly in clinical settings. My journey began at Telerperformance, where I honed my customer service skills by managing customer inquiries and processing insurance claims. This role taught me the importance of accurate documentation and effective communication, which I carried forward into my subsequent positions.
Currently, I serve as the Assistant Director at Little Cobbler Learning Center, where I manage payroll and parent payments, ensuring accuracy and timeliness. I also oversee various administrative tasks, including filing and sorting paperwork, while actively engaging in lesson planning and teaching. My ability to multitask and maintain excellent customer interactions has been pivotal in ensuring smooth operations and fostering positive relationships with parents.
Experience
Work history, roles, and key accomplishments
Assistant Director
Little Cobbler Learning Center
Aug 2019 - Present (6 years)
Managed payroll and parent payments, ensuring accuracy and timeliness in processing. Oversaw administrative tasks, including filing, sorting paperwork, and communicating with parents about children's progress.
Customer Service Rep
Conduent
Mar 2020 - Present (5 years 5 months)
Resolved customer inquiries by verifying policy changes and directing unresolved issues to appropriate departments. Processed new insurance policies, calculated claim amounts, and facilitated small claim payments to enhance customer satisfaction.
Customer Care Rep
Telerperformance
May 2018 - Present (7 years 3 months)
Maintained comprehensive records of customer interactions, ensuring accurate documentation of inquiries, complaints, and actions taken. Verified and processed insurance claims by reviewing policy terms to determine coverage and ensuring completeness of documentation.
Education
Degrees, certifications, and relevant coursework
Holmes Community College
Associate of Arts, Arts
2017 - 2019
Pursued an Associate of Arts degree, gaining foundational knowledge in various artistic and humanities disciplines.
Jim Hill High School
High School Diploma, General Education
2013 - 2017
Completed high school education with a focus on general studies, preparing for further academic pursuits.
Availability
Location
United StatesAuthorized to work in
Job categories
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