Marfua Gani

I am a detail-oriented and reliable office professional with Civil Service Eligibility (Professional level) and hands-on experience in administrative support, client coordination, and operations management. I bring strong organizational, communication, and problem-solving skills refined across education and multiple frontline roles.

In receptionist and travel consultant roles I managed front-desk operations, handled client inquiries, scheduled appointments, and maintained accurate records and transaction logs. I assisted clients with ticket bookings, travel requirements, and payment processing while coordinating with partners and internal staff to ensure smooth service delivery.

As an operations manager, I oversaw daily administrative tasks including staff scheduling, inventory records, supplier coordination, basic bookkeeping, and reporting. I contributed to improving operational processes and workflow efficiency and ensured consistent customer service during peak hours.

I hold Civil Service Eligibility (Professional level) and certifications including Basic Life Support (BLS) & First Aid Response Training and On-Site Intellectual Property Rights Filing. I am currently pursuing a Bachelor of Science in Civil Engineering and seek to apply my administrative and operational strengths in a growth-oriented organization.