At Factor Brokers, Inc. / Factor Plus, I conducted high-volume B2B prospecting to U.S. carriers for factoring and financial services, managing leads in Zoho CRM from initial contact through qualification and onboarding.
I also provided bilingual English and Spanish post-sale support to strengthen client relationships and support contract renewals.
In my Operations / Billing & Collections Assistant role at Factor Brokers, Inc. / Factor Plus, I processed load information in WinFactor and prepared broker invoices for collection and carrier invoices for payment.
At Teleperformance S.A.S., I supported U.S. customers on the Stripe payments platform through bilingual live chat, investigating concerns and resolving account and platform issues.
