Nancy Wainaina
@nancywainaina
Remote Wellness Content Writer & E-Commerce Nutrition Specialist
KenyaWhat I'm looking for
I am a hybrid professional bridging the gap between rigorous nutritional science and commercial e-commerce operations. Holding a BSc in Food, Nutrition & Dietetics and a Diploma in Nutrition & Health from Kenyatta University, I combine a deep biochemical understanding of wellness with over 5 years of boots-on-the-ground experience in fast-paced retail operations, inventory management, and customer success.
In my current role as a Nutritionist within a major health retail framework, I utilize advanced retail systems (like iVend ERP) to manage high-volume inventory, analyze product movement, and provide expert, evidence-based wellness consultations.
I help global wellness brands, e-commerce stores, and health platforms scale by crafting high-converting technical copy, optimizing product data, and managing remote customer success with clinical authority. If you are looking for a writer who understands metabolism, supplement pathways, and retail backend logistics in equal measure, let’s connect.
Experience
Work history, roles, and key accomplishments
Stock Control Assistant Manager
Accessorize with Style
Mar 2022 - Sep 2023 (1 year 6 months)
Managed customer inquiries regarding inventory and orders, provided troubleshooting support for stock discrepancies, and streamlined operational workflows to enhance service efficiency.
Shop Manager
Accessorize with Style
Nov 2021 - Mar 2022 (4 months)
Led store operations, ensuring smooth customer interactions and efficient issue resolution while managing inventory and providing training to team members.
Customer Service Assistant
Accessorize with Style
Nov 2020 - Oct 2021 (11 months)
Delivered top-tier customer support via phone and email, resolving product-related inquiries and documenting common customer concerns for process improvements.
Shop Manager
The Bralette Boutique
May 2017 - Jan 2019 (1 year 8 months)
Managed store operations, providing direct customer support and troubleshooting product issues while assisting customers in navigating product options.
Shop Manager
Dynaphram Kenya Limited
May 2016 - Mar 2017 (10 months)
Supervised inventory and customer interactions, resolving concerns related to product availability and quality while supporting payroll.
Freelance Journalist
The Harlem Times
Feb 2012 - Apr 2012 (2 months)
Wrote high-quality technical and feature articles, simplifying complex topics for broad audiences and developing clear documentation to enhance reader comprehension.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Science, Food, Nutrition & Dietetics
2011 - 2015
Earned a Bachelor of Science in Food, Nutrition & Dietetics, studying the science of nutrition and its impact on health and wellness.
Kenyatta University
Diploma, Nutrition and Health
2009 - 2011
Completed a Diploma in Nutrition and Health, focusing on dietary practices and health promotion strategies.
ALX Africa
Certificate, Data Analytics
2024 -
Completed a Certificate in Data Analytics, focusing on data interpretation and analysis techniques to support decision-making processes.
Jomo Kenyatta University of Agriculture and Technology
Certificate, Information Technology
2009 -
Obtained a Certificate in Information Technology, covering fundamental IT skills and applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Nancy?
You can contact Nancy and 90k+ other talented remote workers on Himalayas.
Message NancyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
