NWNancy Wainaina
@nancywainaina
Customer-focused Remote Customer Support Specialist with technical expertise.
KenyaWhat I'm looking for
As a Remote Customer Support Specialist with over three years of experience, I am dedicated to providing exceptional customer service and technical support. My journey has equipped me with strong problem-solving abilities and excellent communication skills, allowing me to effectively manage customer inquiries and ensure seamless user experiences. I thrive in remote work environments and am enthusiastic about continuous learning, particularly in new technologies and tools like Zendesk, SQL, and API troubleshooting.
In my previous roles, I have successfully managed customer inquiries, streamlined operational workflows, and provided training to team members to enhance service delivery. My experience as a Shop Manager and Customer Service Assistant has honed my ability to troubleshoot issues and advocate for customers, ensuring their needs are met efficiently. I am committed to fostering positive relationships with customers and continuously improving processes to enhance overall satisfaction.
Experience
Work history, roles, and key accomplishments
Stock Control Assistant Manager
Accessorize with Style
Mar 2022 - Sep 2023 (1 year 6 months)
Managed customer inquiries regarding inventory and orders, provided troubleshooting support for stock discrepancies, and streamlined operational workflows to enhance service efficiency.
Shop Manager
Accessorize with Style
Nov 2021 - Mar 2022 (4 months)
Led store operations, ensuring smooth customer interactions and efficient issue resolution while managing inventory and providing training to team members.
Customer Service Assistant
Accessorize with Style
Nov 2020 - Oct 2021 (11 months)
Delivered top-tier customer support via phone and email, resolving product-related inquiries and documenting common customer concerns for process improvements.
Shop Manager
The Bralette Boutique
May 2017 - Jan 2019 (1 year 8 months)
Managed store operations, providing direct customer support and troubleshooting product issues while assisting customers in navigating product options.
Shop Manager
Dynaphram Kenya Limited
May 2016 - Mar 2017 (10 months)
Supervised inventory and customer interactions, resolving concerns related to product availability and quality while supporting payroll.
Freelance Journalist
The Harlem Times
Feb 2012 - Apr 2012 (2 months)
Wrote high-quality technical and feature articles, simplifying complex topics for broad audiences and developing clear documentation to enhance reader comprehension.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Science, Food, Nutrition & Dietetics
2011 - 2015
Earned a Bachelor of Science in Food, Nutrition & Dietetics, studying the science of nutrition and its impact on health and wellness.
KUKenyatta University
Diploma, Nutrition and Health
2009 - 2011
Completed a Diploma in Nutrition and Health, focusing on dietary practices and health promotion strategies.
ALX Africa
Certificate, Data Analytics
2024 -
Completed a Certificate in Data Analytics, focusing on data interpretation and analysis techniques to support decision-making processes.
JTJomo Kenyatta University of Agriculture and Technology
Certificate, Information Technology
2009 -
Obtained a Certificate in Information Technology, covering fundamental IT skills and applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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