Mark Wamiru
@markwamiru
I deliver cloud-native telecom solutions that turn operator requirements into live, revenue-generating services.
KenyaWhat I'm looking for
At Nokia, I lead solutioning, deployment, and integration of AAA and subscriber-management platforms for operators including Safaricom, Vodafone Fastweb, Orange Egypt, and Africell.
I've delivered carrier-grade services across Africa and Europe, from Nokia's first containerized AAA deployment at Vodafone Fastweb Italy to Safaricom Ethiopia's first VoWiFi rollout. I also led the Fixed Wireless Access authentication proof of concept that helped Nokia win its first AAA tender in Ethiopia.
I bridge customer requirements with cross-functional engineering delivery, supporting solution scoping, effort estimation, timelines, and end-to-end implementation. My work includes greenfield network deployments, zero-downtime platform upgrades, Public WiFi, GPON, VoWiFi, and subscriber-management solutions.
I'm focused on presales, solutions engineering, and technical delivery work where technical credibility, customer insight, and commercial impact come together. I'm pursuing my PMP and drawn to international, travel-heavy work across new markets and cultures.
Experience
Work history, roles, and key accomplishments
Lead technical solutioning, deployment, and integration of Nokia AAA and subscriber-management platforms for flagship operators across Africa and Europe.
- Led technical solutioning and delivery of Nokia AAA (authentication, authorization & accounting) platforms across three flagship operators: Safaricom Kenya (50M+ subscribers), Vodafone Fastweb Italy (5.8M fixed / 20M mobile lines), and Safarico
Promoted from Customer Support Engineer. Owned end-to-end deployment of Nokia solutions from data-center build-out through solution deployment and customer handover across operators in Africa and Europe.
- Owned end-to-end deployment of Nokia solutions: data-center rack build-out, networking, solution deployment, and customer handover, a step up from the production-support remit of my prior Cust
Delivered remote and on-site technical support for Nokia products and solutions across the Middle East & Africa region.
- Sustained a 95% customer satisfaction rating across 3 years, as rated by operators in quarterly business reviews (QBRs) - reflecting consistent professionalism and support quality.
- Led delivery of Safaricom Kenya's first Public WiFi platform, rolling out coverage across Nairo
First-line technical support and infrastructure onboarding as part of Nokia's graduate program.
- Provided first-line hardware and software support, security patching and upgrades, faulty-component replacement, and integration of new servers into the network management system while following up with clients to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Udacity
Nanodegree, Data Analysis
2020 - 2020
Grade: Distinction
Activities and societies: Alteryx Data Platform
Graduated with a nanodegree in data analytics, having completed projects in data ingestion, data manging, data analysis and data visualization
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Telecommunications Engineering
Bachelor of Science in Telecommunications Engineering from Jomo Kenyatta University of Agriculture and Technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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