Lovro User
@lovrouser
Results-driven IT & Support Specialist specializing in Microsoft 365 administration and rapid Jira ticket resolution.
CroatiaWhat I'm looking for
I’m a results-driven IT Systems & Customer Support Specialist with hands-on experience administering Microsoft 365 ecosystems—resolving 30–40+ daily Jira Service Management tickets and supporting users across U.S. and EU time zones. In contract work with Bluenet Technologies, I managed Exchange, Entra ID, Intune, and Autopilot, including user account provisioning/deprovisioning and enforcing device compliance baselines.
I also strengthen security and reliability through Proofpoint email security, ESET DUO Auth, and VPN/remote desktop support (ScreenConnect), maintaining strong performance with <1 hour average response time and same-day resolution on most requests. With a Web Dev foundation (HTML, CSS, WordPress) and customer-facing experience at Hrvatski Telekom (40–60 calls daily), I combine technical depth with clear communication and fast, detail-oriented problem solving.
Experience
Work history, roles, and key accomplishments
IT System Administrator
Bluenet Technologies
Jul 2025 - Dec 2025 (5 months)
Administered the Microsoft 365 ecosystem (Exchange, Entra ID, Intune/Autopilot, and Teams phone management) for ResaPower’s 30+ employees. Resolved 30–40+ Jira Service Management tickets daily with sub-1-hour average response time and same-day resolution on most requests, while deploying new hire devices via Autopilot/Intune and maintaining Proofpoint protections.
IT Support Intern
Escuela Sant Julià
Nov 2022 - Present (3 years 7 months)
Diagnosed and resolved hardware and software faults on school computers and peripherals in a fully English-speaking international environment. Supported daily IT operations and used Excel, Trello, and WordPress for task management and content maintenance.
Education
Degrees, certifications, and relevant coursework
Pučko otvoreno učilište Brod
Front-End Developer Course, Front-End Development
2024 - 2025
Completed a Front-End Developer course in Slavonski Brod from 2024 to 2025.
FERIT, University of Osijek
Professional Bachelor's degree, Electrical Engineering (Automation)
2023 - 2024
Professional Bachelor's studies in Electrical Engineering with a focus on Automation at FERIT, University of Osijek from 2023 to 2024.
Elektrotehnička i prometna škola Osijek
Computer Technician (EQF Level 6), Computer Technology
Completed a Computer Technician program (EQF Level 6) at Elektrotehnička i prometna škola Osijek, graduating in 2023.
Escola Sant Julià
IT Support Internship (Erasmus+), IT Support
2022 -
Completed an Erasmus+ IT support internship in Sabadell, diagnosing and resolving hardware/software issues and supporting daily IT operations.
Availability
Location
CroatiaAuthorized to work in
Job categories
Skills
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