MAMark Lynard Arao
@marklynardarao
Aspiring IT professional with a focus on technical support.
PhilippinesWhat I'm looking for
I am a dedicated and hardworking individual pursuing a Bachelor of Science in Information Technology. My recent internship at LPEA Tollway Corporation allowed me to provide level 1 technical support and installation, enhancing my problem-solving skills and technical knowledge. I am passionate about excelling in the IT field through perseverance and dedication.
In addition to my internship experience, I have completed various programming language certifications, including HTML, CSS, Python, and Java. I am eager to apply my skills in a professional environment where I can contribute to team success while continuing to grow and learn.
Experience
Work history, roles, and key accomplishments
Customer Experience Executive
Probe CX
Sep 2024 - Mar 2025 (6 months)
Engaged with customers to address inquiries and resolve issues, ensuring a positive customer experience. Utilized strong communication and problem-solving skills to manage customer interactions effectively.
Technical Support Intern
LPEA Tollway Corporation - PEATC
Feb 2023 - May 2023 (3 months)
Provided level 1 technical support to users, resolving various IT-related issues. Assisted with the installation and configuration of hardware and software systems.
Education
Degrees, certifications, and relevant coursework
Arellano University Jose Abad Santos Campus
Bachelor of Science, Information Technology
Pursued a Bachelor of Science in Information Technology. The curriculum focused on various aspects of IT, preparing for a career in the field.
Arellano University - Apolinario Mabini Campus
High School Diploma, General Studies
Completed Senior High School education. This period built foundational knowledge across various subjects.
Arellano University - Apolinario Mabini Campus
Junior High School Certificate, General Studies
Completed Junior High School education. This period provided fundamental education and prepared for higher academic levels.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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