Mark Luhya
@markluhya
Detail-oriented professional excelling in customer service and data entry.
What I'm looking for
I am a detail-oriented and customer-focused professional with a strong background in providing high-quality assistance across multiple communication platforms. My experience includes roles as an Appointment Setter at Nairobi City County and a Data Entry Representative at The Vasectomy Clinic, where I honed my skills in customer service, data management, and problem-solving.
Throughout my career, I have excelled in managing appointments, ensuring efficient scheduling, and maintaining accurate records. My ability to engage professionally with clients and provide relevant information has significantly improved operational efficiency in my previous roles. I am committed to delivering seamless support while maintaining professionalism in fast-paced environments.
In addition to my professional experience, I have collaborated on projects that incorporate sustainable design principles and community engagement strategies. I am passionate about continuous learning and actively participate in professional associations to enhance my skills and network with industry peers.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Nairobi City County
Jan 2023 - Present (2 years 5 months)
Scheduled and confirmed appointments with clients through phone calls, emails, and other communication platforms. Managed calendars and ensured appointments were set in line with business priorities.
Data Entry Representative
The Vasectomy Clinic
Jan 2022 - Dec 2023 (1 year 11 months)
Handled inbound and outbound customer interactions via phone, email, and chat. Entered, updated, and maintained customer records with precision in CRM and other data management systems.
Education
Degrees, certifications, and relevant coursework
Thika Technical Institute
Bachelor of Computer Science, Computer Science
Studied the requirements for a Bachelor of Computer Science. Gained foundational knowledge in computer science principles.
Bware Mixed Secondary School
Completed secondary education, building a strong academic foundation. Engaged in various subjects to prepare for higher education.
St Benedict Academy School
Completed primary education, developing fundamental literacy and numeracy skills. Participated in early academic and social development activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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