Mark LuhyaML
Open to opportunities

Mark Luhya

@markluhya

Detail-oriented professional excelling in customer service and data entry.

Kenya

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a detail-oriented and customer-focused professional with a strong background in providing high-quality assistance across multiple communication platforms. My experience includes roles as an Appointment Setter at Nairobi City County and a Data Entry Representative at The Vasectomy Clinic, where I honed my skills in customer service, data management, and problem-solving.

Throughout my career, I have excelled in managing appointments, ensuring efficient scheduling, and maintaining accurate records. My ability to engage professionally with clients and provide relevant information has significantly improved operational efficiency in my previous roles. I am committed to delivering seamless support while maintaining professionalism in fast-paced environments.

In addition to my professional experience, I have collaborated on projects that incorporate sustainable design principles and community engagement strategies. I am passionate about continuous learning and actively participate in professional associations to enhance my skills and network with industry peers.

Experience

Work history, roles, and key accomplishments

TC

Data Entry Representative

The Vasectomy Clinic

Jan 2022 - Dec 2023 (1 year 11 months)

Handled inbound and outbound customer interactions via phone, email, and chat. Entered, updated, and maintained customer records with precision in CRM and other data management systems.

Education

Degrees, certifications, and relevant coursework

TI

Thika Technical Institute

Bachelor of Computer Science, Computer Science

Studied the requirements for a Bachelor of Computer Science. Gained foundational knowledge in computer science principles.

BS

Bware Mixed Secondary School

Completed secondary education, building a strong academic foundation. Engaged in various subjects to prepare for higher education.

SS

St Benedict Academy School

Completed primary education, developing fundamental literacy and numeracy skills. Participated in early academic and social development activities.

Tech stack

Software and tools used professionally

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Mark Luhya - Appointment Setter - Nairobi City County | Himalayas