At SYNTHIMA TECHNOLOGIES PVT LTD, I spearhead AI-driven workflow automation and Lean Six Sigma initiatives across O2C and healthcare operations, reducing manual touchpoints by 35% and processing turnaround time by 28%.
I directly manage an 18-member cross-functional team across Order Management, Technical Support, and AR operations. We maintain 99.2% SLA adherence, and CSAT scores have reached 96%.
At OTHAIN SOFTWARE SERVICES PVT LTD, I led the AR and collections process transition for client Presidio, guiding a 30-FTE team through knowledge transfer, SOP stabilization, and go-live within 90 days. The work increased team output by 31% and lowered claims processing errors from 6.5% to under 1.2%.
Earlier, at INVENTURUS KNOWLEDGE SOLUTIONS PVT LTD, I led a 62-FTE team managing healthcare portfolios for SEMA4 Genomics and CareMount Medical P.C. Applying CMS, Medicare, and Medicaid guidelines to denial management helped reduce outstanding uncollected claims by 38%.
