Mark Ace Lazo
@markacelazo
I resolve SaaS, billing, and enterprise software issues from intake through resolution.
PhilippinesWhat I'm looking for
I'm currently supporting cloud-based business applications and billing platforms at PCS LLC, resolving invoice, payment, order, and account discrepancies while managing ConnectWise, ConnectBooster, WisePay, and QuickBooks Online.
Previously at Reed Elsevier Philippines, I delivered Tier 1 and Tier 2 support for enterprise software users, resolved browser, login, account, and application issues, and escalated reproducible defects to engineering teams. I've also evaluated support quality, coached teams, created SOPs and knowledge base content, and facilitated technical and product training to improve service quality and operational consistency.
Experience
Work history, roles, and key accomplishments
Accounting Admin (Freelance)
PCS LLC
Feb 2025 - Present (1 year 6 months)
Provide operational and customer support for cloud-based business applications and billing platforms, resolving customer inquiries related to invoices, payments, orders, and account discrepancies. Troubleshoot workflow and technical issues, create training guides, generate monthly Accounts Receivable reports, and manage platforms including ConnectWise, ConnectBooster, WisePay, and QuickBooks Onlin
Education
Degrees, certifications, and relevant coursework
AMA University
Bachelor of Science, Computer Science
2000 - 2004
Pursued a Bachelor in Computer Science, gaining foundational knowledge in computing and software development.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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