Open to opportunities

Markabo Said

@markabosaid

Executive Assistant with regulatory and customer-service expertise, meticulous, analytical, and trusted to coordinate complex workflows.

Canada

Message

What I'm looking for

I’m looking for a role with growth opportunities where I can use my regulatory and administrative strengths to coordinate complex work. I value a team that supports open discussions and rewards accuracy, accountability, and problem-solving.

I’m driven by a science-and-regulation educational background and a genuine passion for learning, with the mindset of an accountable team player. I’m responsible, respectful, and highly meticulous—focused on accuracy, precision, and representing my company professionally.

In my current role at Health Canada (HPFB: Pharmaceutical Drug Directorate), I support the Director General Office as an Executive Assistant by managing executives’ schedules and meetings, coordinating Notice of Compliance letters, and handling Access to Information (ATI) requests. I also coordinate MECS (Management of Executive Correspondence System) files, support Record of Decision (RoD) preparations, and assist with submission coordination using systems like DSTS and Submanager, as well as DocuBridge.

Previously, I’ve strengthened my operational and regulatory experience through acting support in the Medical Devices Directorate, where I processed amendments and new applications while ensuring consistency with policies, guidance, and Regulations. I’ve also contributed as an Executive Assistant within a Public Agency, worked as a Compensation Advisor Trainee using Jira and GC Docs, supported directorate operations as an Administrative Assistant (including SAP and DocuBridge), and delivered high-volume customer service as a Call Centre Agent by resolving pay/benefits issues through case workflows and clear communication.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Health Canada

Provided executive administrative support in the Director General Office, managing DG and Senior Executive Director schedules, meetings, and executive correspondence. Coordinated Notice of Compliance (NOC) submissions, Access to Information (ATI) requests, Management of Executive Correspondence System (MECS) files, and Record of Decision (RoD) for weekly meetings.

Meeting Coordination Management of Executive Correspondence System Drug Submission Tracking System Submanager Record of Decision

Regulatory Affairs Office (Acting)

Health Canada

Sep 2025 - Mar 2026 (6 months)

Acting support in the Medical Devices Directorate for reviewing and screening amendment and new application forms. Ensured consistency with policies, guidance, and regulations, and followed established screening SOPs and classification flow to make decisions aligned with the regulatory decision guide.

Regulatory Classification Applicant Communication

Administrative Assistant

Health Canada

Jan 2021 - Jan 2022 (1 year)

Worked in the Director’s Office during a six-month secondment and supported review documentation and file processing. Uploaded and processed forms and drug files in DocuBridge, DSTS, and SAP, coordinated inquiries and Access to Information (ATI) requests, supported translations, and helped schedule/adjust section and director meetings.

Document Processing Training Support Drug Submission Tracking System SAP Post Market Surveillance Out of the Blues Coordination Management of Executive Correspondence System Record of Decision Translation Coordination Scheduling

Call Centre Agent

Public Service and Procurement Canada (PSPC)

Jan 2018 - Jan 2022 (4 years)

Provided inbound customer service to government employees in a call centre by conducting telephone interviews and responding to pay and benefits inquiries. Verified callers before disclosing confidential information, created/triaged cases for resolution, and emailed pay documents (paystubs/T4s) using epost.

Inbound customer service Confidentiality Telephone Interviewing Case Creation and Triage EPOST Multitasking

Compensation Advisor Trainee

Shared Human Resource Service

Jan 2022 - Present (4 years 7 months)

Supported compensation-related casework in a fast-paced environment by responding to inquiries and managing documentation. Created and assigned Jira tickets, used GC Docs for document organization, and worked with Phoenix and Outlook to process and resolve pay overpayments and related issues.

Compensation and Pay Inquiry Handling Case Management Phoenix Outlook And Overpayments

Executive Assistant

Public Agency of Canada

Jan 2022 - Present (4 years 7 months)

Acted as an Executive Assistant to the Director of Conveyance, supporting daily planning and task follow-through. Monitored and actioned the Director’s emails, updated calendar items, resolved meeting conflicts, and tracked team tasks using an Excel tracker.

Executive Support Calendar Management