At Sutherland, I handled customer service requests involving order tracking, delivery dates, returns, refunds, and replacements. I also guided customers through placing orders.
When an item sold and fulfilled by a third-party seller had a problem, I contacted the seller by email on the customer’s behalf. I also looked into unknown or unrecognized debit and credit card charges.
As a Dart Responder, I accepted escalated customer inquiries and requests for a supervisor. As a Dart Consult, I received contacts from Level 1 agents requesting a concession.
At MBMPC, I encoded items from filled invoice books into the system tool to track inventory, provided customers with materials, and totaled invoices to check counter amounts. I received the Customer Obsession Award for Quarters 3–4 from 2021–2022.
