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Marjorie Meneses

@marjoriemeneses

Customer Service Representative at Concentrix who handled customer concerns, complaints, and follow-ups for US and UK clients.

Philippines

Message

At Concentrix, I handled inbound customer inquiries by phone, managed requests, and kept account information and transaction records accurate. I followed up on pending concerns and resolved complaints and escalations.

I also worked as a Quality Checker at RISU Plastic Group and a Product Specialist at Texas Instruments, inspecting products and reporting defects. I’m expanding my e-commerce support capabilities through Gorgias, Zendesk, and Shopify certifications.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Jul 2020 - Jul 2025 (4 years 11 months)

Handled inbound customer inquiries via phone, managed account information, and resolved complaints and escalations. Coordinated with internal departments and maintained detailed records for seamless shift handovers.

Customer Service Communication Skills Problem Solving Active Listening Call Handling Documentation Escalation Management CRM

Quality Checker

RISU Plastic Group

Feb 2017 - Mar 2019 (2 years 1 month)

Inspected finished plastic products for defects and inconsistencies, performed visual inspections, and ensured products met quality standards. Identified and reported defective materials.

Quality inspection Visual Inspection Defect identification Quality Standards

Product Specialist

Texas Instruments

Sep 2013 - Dec 2016 (3 years 3 months)

Monitored and inspected microchip products during production, coordinated with engineering teams, and reported defects. Implemented 5S practices and supported quality improvement initiatives.

Product Inspection Quality Control 5S+Defect Analysis Process Improvement