Alena Alexandre

I am a detail-oriented and results-driven Medical Claims Resolution Specialist with over 10 years of experience in the full revenue cycle process. My expertise lies in account resolution, denial management, and insurance follow-up, where I have proven my ability to recover millions in delayed or denied reimbursements by navigating complex payer guidelines and regulatory requirements.

Throughout my career, I have excelled in root cause analysis and process optimization, collaborating with cross-functional teams to accelerate cash flow and improve claim outcomes. At Convergent Revenue Cycle Management, I successfully managed a portfolio of aged insurance claims, specializing in high-dollar accounts, and achieved remarkable results, including recovering over $2.8 million in delayed claims within a year. My commitment to excellence is reflected in my ability to maintain productivity levels exceeding 90% of department goals and my success in reducing average claim resolution turnaround time by 28%.