Open to opportunities

Marisa Fera-Sanfelice

@marisaferasanfelice

Message

Experienced customer service professional with strong problem-solving skills.

United States

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for professional growth.

I am an experienced customer service professional dedicated to providing exceptional support and understanding to each client. My journey has equipped me with the ability to de-escalate and resolve customer inquiries with patience and empathy. I believe that a thorough understanding of policies and procedures is essential for delivering smooth and swift resolutions.

Currently, I work as a Remote Administrative Assistant where I prepare E-Vouchers, interface with attorneys, and maintain calendars. My previous roles have honed my organizational skills and ability to work independently, whether assisting trucking clients in a cargo handling environment or supporting educational activities as a Teacher's Assistant. I am passionate about fostering positive interactions and ensuring client satisfaction in every endeavor.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrative Assistant

Current

AS Paralegal and Interpreters

Nov 2022 - Present (2 years 7 months)

Responsible for preparing E-Vouchers, entering them into the Federal System, interfacing with attorneys on client invoices, maintaining calendars, and e-filing documents.

Vouchers Calendar Management Invoicing

Cargo Agent

FARO Cargo Handling Solutions

Feb 2023 - Oct 2024 (1 year 8 months)

Assisted trucking clients with check-in protocols, tracked shipping details and documents, and maintained communication and organization within the office.

Client Communication Problem Solving

Administrative Assistant

AS Paralegal and Interpreters

Jan 2020 - Nov 2022 (2 years 10 months)

Prepared E-Vouchers, entered them into the Federal System, interfaced with attorneys on client invoices, maintained calendars, and e-filed documents.

Vouchers Calendar Management Invoicing

Geologist/Mudlogger

Suttles Logging Inc.

May 2018 - Aug 2019 (1 year 3 months)

Coordinated with onsite geologists by providing samples and key formation tops, excelled at finding and describing shows in oil-bearing strata, and created stratigraphic columns from collected information.

Stratigraphic Columns Oil Exploration Data Analysis Team Coordination

Front Desk Receptionist

The Maverick Inn/The Holland Hotel

Dec 2013 - Jun 2017 (3 years 6 months)

Assisted with reservations, ticket bookings, and special requests, maintained communication between staff and management, and completed inventory, faxing, and scheduling.

Customer Service Inventory Management Communication Skills Scheduling

Teacher's Assistant

Austin Community College Children's Lab School

Dec 2012 - May 2013 (5 months)

Monitored children during play to maintain a safe environment, assisted teachers and children with daily routines and projects, and supported children in problem-solving.

Child Supervision Problem Solving Communication Monitoring