Mario Papellero Jr
@mariopapellerojr
Dedicated virtual medical assistant with expertise in customer service.
United StatesWhat I'm looking for
I am a dedicated and versatile professional with a strong background in Virtual Medical Assistance. My experience includes managing inbound and outbound calls, handling mail management, and performing insurance verification. I have a proven track record of streamlining processes to enhance efficiency and drive growth across diverse industries.
In my previous role as a Claims Advisor at EXL Services, I honed my skills in customer service and escalation support, ensuring client satisfaction while processing payments and investigating fraud. My educational background in Computer Engineering further complements my technical support capabilities, allowing me to adapt quickly to new tools and technologies.
I am eager to leverage my skills in a dynamic environment where I can contribute to a team’s success and help achieve organizational goals.
Experience
Work history, roles, and key accomplishments
Virtual Medical Assistant
Ideal Tech Staffing (Sevi-Health Clinic)
Sep 2021 - Present (3 years 9 months)
As a Virtual Medical Assistant, I handle inbound and outbound calls, manage faxes and emails, perform prior authorizations, and verify insurance eligibility and benefits. My role includes medication refill management and ensuring efficient communication with patients and healthcare providers.
Claims Advisor
EXL Services (Prudential)
May 2019 - Aug 2020 (1 year 3 months)
In my role as a Claims Advisor, I processed payments and loans, updated client information, and conducted fraud investigations. I provided escalation support and ensured client satisfaction through effective communication and problem-solving.
Medical Assistant Insurance Advisor
Not Specified
Provided administrative support and assistance in insurance advising, ensuring efficient patient care and accurate insurance processing.
Education
Degrees, certifications, and relevant coursework
Cebu Institute of Technology- Main Campus
Bachelor of Science, Computer Engineering
1997 - 2006
Bachelor of Science in Computer Engineering, focusing on the principles of computer systems, software development, and hardware integration.
Availability
Location
United StatesAuthorized to work in
Job categories
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