Marion Zsiros
@marionzsiros
Customer service and operations leader building scalable support for logistics and airlines.
HungaryWhat I'm looking for
I am a customer service and operations leader with experience building support functions from scratch in logistics and aviation environments.
At iMile Delivery - Logixpress I led customer support across Austria and Hungary, owning end-to-end processes, vendor selection, workflows, and templates while managing a team and preparing for regional expansion.
Previously at Cargolux Airlines I managed cargo operational processes, coordinated truck and aircraft logistics across Hungary and the EU, handled customer communications, claims, pricing requests, and ensured compliance with operational and legal standards.
I bring skills in process design, customer-facing content and UX copy, CS tooling (ticketing), cross-functional coordination, and multilingual communication, and I look for roles where I can scale operations and improve customer experience in fast-moving logistics or aviation teams.
Experience
Work history, roles, and key accomplishments
Customer Service Team Leader
iMile Delivery - Logixpress Kft
Jul 2025 - Present (7 months)
Built and now lead customer support operations for Hungary and Austria, creating workflows, vendor selection, and end-to-end processes while managing team members and coordinating cross-functionally for regional expansion.
Customer Service Specialist
iMile Delivery - Logixpress Kft
Feb 2025 - Jul 2025 (5 months)
Established the customer support function from scratch in a start-up environment, creating workflows, templates, service policies, CS software selection, and customer-facing assets for Hungarian and Austrian markets.
Customer Service Agent
Cargolux Airlines
Sep 2019 - Jan 2025 (5 years 4 months)
Managed end-to-end cargo operations including handling, documentation, pricing, claims and truck/aircraft logistics across Hungary and the EU, ensuring compliance with airline standards and coordinating ground handling agents.
Education
Degrees, certifications, and relevant coursework
Dharma Gate Buddhist College
Bachelor of Japanese Language and Studies, Japanese Language and Studies
2012 - 2017
Completed a Bachelor of Japanese Language and Studies focusing on Japanese language and cultural studies from 2012 to 2017.
Availability
Location
HungaryAuthorized to work in
Social media
Job categories
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