Open to opportunities

Antony Mathachan

@antonymathachan

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Senior Software Specialist with expertise in application support and troubleshooting.

India

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What I'm looking for

I am looking for a challenging role that offers opportunities for growth and skill enhancement in a collaborative environment.

With over six years of experience as a Senior Software Specialist, I have honed my skills in providing exceptional application support for healthcare applications, particularly eClinicalWorks EMR. My journey began at eClinicalWorks India PVT Ltd, where I excelled in troubleshooting SQL backend database issues and delivering both voice and non-voice support. My commitment to customer satisfaction has earned me multiple Best Performer Awards, reflecting my dedication to resolving complex technical challenges efficiently.

Prior to my role at eClinicalWorks, I served as an L2 Remote Support Engineer at Collabera Technologies, where I managed the installation and configuration of hardware and software for over 20,000 PCs across various Federal Branches in India. My proactive approach to communication and problem-solving allowed me to maintain a 4-hour SLA in a high-pressure environment. I also have experience in training new staff, ensuring a smooth onboarding process and knowledge transfer, which has been crucial in maintaining high service standards.

Experience

Work history, roles, and key accomplishments

Senior Software Specialist

eClinicalWorks India PVT Ltd

Dec 2017 - May 2022 (4 years 5 months)

Provided international voice and non-voice application support for healthcare applications, specifically eCW. Troubleshot SQL backend database issues and handled escalations to maintain customer satisfaction. Conducted training for new staff and received Best Performer Awards for exceptional support.

Customer Support SQL Troubleshooting Training Voice Escalation Management

L2 Remote Support Engineer

Collabera Technologies

Jun 2015 - Nov 2016 (1 year 5 months)

Installed and configured hardware and software systems, supported 20,000 PCs, and maintained records of software licenses. Utilized Kaseya for ticketing and asset management while supervising junior staff and coordinating with vendors for repairs.

Hardware Software Configuration Ticketing Asset Management SLA Management Communication

FM Executive

PCS Technology Limited

Jan 2014 - Feb 2015 (1 year 1 month)

Resolved complex technical issues related to servers, desktops, and peripherals. Managed assets and vendors, executed network installations, and communicated insights to the IT Core Team for seamless collaboration.