Mariela Lyons

I’m a dynamic International Negotiator with 11 years of experience in shipment tracking and transportation logistics, focused on driving efficiency and visibility across U.S. supply chain operations. I’m known for delivering high accuracy in tracking data and enhancing workflow efficiency through proactive monitoring and collaboration with cross-functional teams.

In my most recent role with BlueCargo, I map and validate incoming invoices, audit charges against customer contracts, dispute billing discrepancies, and ensure proper invoice resolution to protect clients from overbilling. Previously at ITG Transportation Services, I handled Track and Trace responsibilities—keeping information up to date, supporting load board priorities, validating container pickup bookings, and coordinating to resolve booking and equipment availability issues. Earlier, as a Customer Service Assistant at ULTRACEM SAS, I supported order management, claims handling, invoicing, and delivery incident resolution while scheduling and updating information via ERP/CRM.