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Andrea Alonzo

@andreaalonzo

Customer Support Associate at Shiphaulistic, coordinating time-sensitive shipment requests and keeping customers updated through resolution.

Colombia

Message

What I'm looking for

I’m looking for full-time remote work in ticket-based customer support, billing enquiries, account requests, or first-line troubleshooting.

At Shiphaulistic, I coordinate daily shipment requests and communicate with customers, carriers, and internal teams to clarify details and resolve issues. I track time-sensitive requests and provide written updates until the next steps are clear.

At Armstrong Transport Group, I supported U.S. domestic freight operations by coordinating between customers and carriers, confirming shipment requirements, and responding to time-sensitive requests. I also tracked shipment status and maintained accurate load details and documentation.

At Movistar Venezuela, I handled administrative and billing processes for corporate clients, including invoice preparation and payment tracking. I maintained financial records and organized documentation while following up on missing or outstanding information.

Experience

Work history, roles, and key accomplishments

Current

Logistics Coordinator

Current

Shiphaulistic

Dec 2025 - Present (10 months)

Coordinate daily shipment requests and communicate with customers, carriers, and internal teams to clarify details and resolve issues. Manage multiple time-sensitive requests, track progress, provide written updates, and follow through on open items.

Logistics Client Communication Issue Resolution Time Management Documentation TMS CRM Platforms Microsoft Office Google Workspace

Freight Broker

Armstrong Transport Group

May 2025 - Sep 2025 (4 months)

Supported U.S. domestic freight operations by coordinating between customers and carriers and confirming shipment requirements. Responded to time-sensitive requests, checked availability, discussed rates, and communicated changes clearly.

Freight Brokerage Customer Service Prioritization Negotiation Problem Solving Documentation

Administrative Assistant

Movistar Venezuela

Jan 2021 - Dec 2024 (3 years 11 months)

Handled administrative and billing processes for corporate clients, including invoice preparation and payment tracking. Maintained accurate financial records and organized documentation, following up on missing or outstanding information.

Administrative Support Billing Invoice Preparation Payment Tracking Financial Records Documentation Communication Skills