Hugo Guevara

I’m a results-driven Senior Operations Leader with 5+ years scaling high-volume logistics and e-commerce fulfillment operations. I’ve managed 400+ person teams, delivering 15%+ productivity gains through data-driven systems and thoughtful process design.

At Quiet Platforms, I directed end-to-end warehouse operations across inbound, outbound, and inventory control, while reducing monthly operational costs by $20K–$30K. I designed and deployed real-time operational reporting to reduce SLA misses by 10%, enabling async data-driven accountability across all shifts.

I also own the full client onboarding lifecycle for new e-commerce accounts—covering infrastructure planning, SOP development, cross-functional coordination, and go-live execution. On the floor, I lead workforce planning and labor allocation to meet fluctuating demand while maintaining service level commitments.

I coach and build leaders through 1:1 coaching, performance management, and succession planning, and I’ve improved team engagement through productivity-linked incentive programs that increased throughput (TPH) by 5%. Previously, as an Operations Supervisor and Warehouse Lead, I sustained 99.9% accuracy and 99.8% on-time delivery in high-volume fulfillment and improved capacity and costs through targeted workflow and layout redesign.