Marie Joy Pineda

I bring seven years of experience managing client correspondence, documentation, complaint resolution, account and case management, and billing support.

At Empire East Land Holdings, Inc., I coordinated escalated client concerns from pre-sale through title transfer and account turnover. I drafted weekly welcome letters, validated sales details, and worked with property administrators across projects to resolve unit, transfer, and turnover concerns on schedule.

Previously at BP Waterworks, Inc., I handled customer account and billing inquiries, including high-bill investigations, adjustments, corrections, and unposted payments. I coordinated inspections and tracked complaints across departments until each case reached resolution.

Through my Virtual Assistant training OJT, I also supported HR filing and employee engagement activities. I'm looking to bring my organization, follow-through, and client support experience to a remote role supporting administration, customers, content, events, and team engagement.